The patient will need to contact their insurance company to verify activation, benefits, and deductibles.
Which insurance is best?
This is a personal decision that depends on your individual healthcare needs. You can review your options directly with insurance providers, or contact our social service department, the Lakewood Resource and Referral Center (LRRC), at 732-942-9292 to discuss your eligibility for government-subsidized insurance options.
I received a Lab Corp bill. What should I do?
Please contact Lab Corp at 800-845-6167.
What if there is an incorrect diagnosis (DX) on my Lab Corp bill?
Contact the Internal Medicine Nurse at extension 8018.
Do you offer WIC appointments?
We do not offer WIC appointments. If WIC is requesting the patient’s height and weight, we can print out the records from the last visit and that will include the patient’s height and weight. A doctor will see a patient for the height and weight if it is correlated with a medical concern. If you need a WIC form completed, the patient must be up to date on Well visits. Completing the WIC form is a process that can take 7-10 to complete from the time of request.
Do the providers in Fast Track order blood work if I need?
Our Fast Track Department is reserved for urgent, acute symptoms that you are currently experiencing. If your concern involves an ongoing or more complex medical issue, you will need to schedule a visit with your primary care provider.
Does Fast Track offer well visits?
No. A Physical must be completed by a primary care provider.
Do you accept outside scripts for labs and images?
We do not accept external scripts for lab work or imaging. If you are unsure where to have these services performed, please ask the front desk for assistance. They can provide you with a list of approved locations.
If you would like to have your lab work or imaging done in our office, you will need to schedule an appointment with one of our providers. During your visit, the provider will determine whether in-house testing is appropriate and place any necessary orders accordingly.
Where is the Financial Assistance Office Located?
There are Financial assistance Representatives available to help you in the Women’s Health department, Pediatrics, in Fast Track/ Internal Medicine.
Do I have to renew my slide every year?
Yes, applications expire one year from your approval date.
How do I know if I am eligible for the sliding scale fee structure?
To determine if you are eligible for the sliding scale, you can fill out this application: Financial Assistance: CHEMED Health Center we will contact you within 24 business hours to let you know if you are eligible.
How many days do I have to complete The Slide?
There is no time frame to complete the slide anymore. A receptionist will be able to help you.
What documents do I need to complete the slide application?
You must provide an ID for the patient who is applying, an ID for every family member that is part of the household, proof of residence with a recent date on it, and proof of income.
How can I contact Financial Assistance?
You can call us at 732-364-6666- ext 9023 or email us at Fa@chemedhealth.org
Can I be seen by Internal Medicine with an active Workers Compensation Case?
An active workers compensation case can only see the providers the employer approves of. If the patient is in pain, they can be seen through the Fast Track, and the employer will request the medical records of the visit.
What are the pediatric specialties we currently offer?
Our pediatric specialty department offers Endocrinology, Gastroenterology, Nephrology, Neurology, Rheumatology, and Urology.
Do I have to bring my insurance card to my appointment?
Yes, your insurance card must be brought to every appointment.
Can I obtain a copy of my child's physical forms for school or camp?
Yes, if your child has had a well visit with one of our providers within the past year, we can assist you with this. Our medical staff will ensure all necessary paperwork is completed and that your child is up to date on their immunizations. Please note that this process may take up to 10 business days from the time of your request.
Can my childs primary care provider fill out Sports forms for school?
Yes, if your child is a primary care patient at our office and is up to date on their well visits, our providers can assist with this. Please submit the form you received from the school, and ensure that the first page is filled out by the parent. The process may take up to 10 business days from the time of your request.
Can I schedule an appointment without vaccine records or medical records?
A patient can be scheduled for an appointment without prior medical records. However, if the appointment is for a well visit and we do not receive vaccine records at least 48 hours in advance, we cannot guarantee that the patient will receive the necessary vaccines during the visit
Can I schedule an appointment while I'm in the process of transferring my care to CHEMED?
If you are feeling unwell and need to see a provider, you can schedule a sick visit. If you require a well visit but are unable to transfer your records in time, you can still schedule an appointment. However, before booking, we will need the date of your last well visit. Additionally, if applicable, please bring a list of any medications you are currently taking.
That said, it is important to make every effort to have your records transferred before your appointment
How long does it take to receive medical records from another practice?
Medical offices are legally required to send records within 30 days. If you need your records sooner, please contact the office responsible for your records and request an expedited process.
Can the doctor fill out forms I need for work?
Yes, you must schedule an appointment with one of our providers to have your work forms completed. Please note that forms can only be filled out if you are up to date on your well visits. If you are not up to date, you can schedule a well visit and have forms filled out by that visit.
Where can I pick up my Medical Records?
Our Medical Records department is located at the CHEMED Madison location in our pediatric department.
How can I have my medical records sent to a different office?
How will I know when my medical records are prepared to be picked up?
Once you've filled out your medical release form, our office will prepare your records, and we will be in touch with you once your records are prepared for pick-up.
How can I access my radiology images and report?
We have a radiology website called “Ambra.” We can send this link to patients or providers via email or text. On Ambra, you will be able to view the reports and studies.
How long will it take to release my medical records?
Legally, we have 30 days to complete a medical record request, however we try our best to release records within 7 business days.
Can I view my medical records online?
Yes, please make sure you are registered with our patient portal.
If you are having difficulty setting up your online portal, email us at: portal@chemedhealth.org
Which CHEMED locations can I pick up my medical records from?
Patients can pick up their records at any of our locations. Please contact us in advance so we can prepare them and notify you when they are ready for pickup.
Do I need to show a photo when I pick up my medical records?
Yes, any sort of valid photo identification can be used to obtain medical records.
Is it possible for someone else to pick up my medical records on my behalf?
Yes, the individual must be at least 18 years old and present a valid photo ID. Additionally, the patient must provide verbal or written consent to our office before we can release the records.
Can I complete a medical release form electronically?
Yes, if you need to request medical records without visiting our office, you can access our online release form on our website. If you have any difficulty, we can email the release form link directly to the patient’s email address.
Do I need to fill out a medical release form for any record I want sent to me?
A patient is only required to complete a release form when requesting their full health record to be sent to their personal account, transferring out of or into CHEMED, or accessing their Psychiatry or Behavioral Health records. If a patient is requesting a specific document, such as a lab result, a release form is not required.
What is the contact information for medical records department?
Mailing Address: 1771 Madison Avenue, Lakewood, NJ 08701
Do you offer Same Day medication refills?
It is important to keep track of when your medication will run out, as we cannot guarantee same-day refill requests. To avoid any issues, be sure to stay on top of scheduling follow-ups with your primary care doctor. Our medical staff has up to 72 business hours to complete your refill request. Fast-Track cannot refill medications that were not prescribed by one of their providers.
What should I bring when picking up a prescription?
If you have insurance, please bring your insurance card with you. If you are picking up a controlled substance, a valid photo ID is required. If you are picking up medication for someone else, you must be able to provide their legal name and date of birth to ensure we can assist you properly.
Can I refill my prescription by phone, text, or app?
Using the CHEMED Pharmacy App — the quickest and easiest way to submit your refill request. Simply log in, select your medication, and submit. For faster service, we recommend keeping a credit card on file within the app.Download the app: CHEMED Pharmacy | Portal and follow the setup instructions.
Have your prescription number ready, or the name and date of birth of the patient, to speed up the process.
Do you offer automatic refills?
Yes! We offer an automatic refill option to ensure your medications are ready before you run out. Just let us know if your doctor discontinues a medication so we can avoid refilling anything you no longer need.
How will I know when my prescription is ready?
We can notify you via phone call, text, or email once your prescription is ready.
Does the pharmacy offer delivery?
Yes, we offer free delivery for prescriptions from CHEMED Providers.
As of September 1st, prescriptions from outside providers will have a $4 delivery fee.
Contact us for eligibility, scheduling, and details. 732-534-8559
What information do I need to provide if I'm becoming a new patient?
For new patients, we require your address, phone number, date of birth, allergy information, and insurance details to set up your profile and ensure safe dispensing.
What insurance plans do you accept?
CHEMED Pharmacy accepts most major insurance plans. For specific inquiries, please contact us directly. 732-534-8559.
How can I check if my medication is covered by my insurance?
You can check your insurer’s website or call your insurance company for details.
What does it mean if I'm told I need a prior authorization for the medicine my doctor prescribed?
Prior authorization (PA) is a process used by your insurance company to determine if they will cover a prescribed medication. Certain medications, especially high-cost ones, those with specific criteria, or those with alternative options, may require approval before they are covered. If your prescription requires prior authorization, we will inform your doctor, who will then work with the insurance company to secure coverage or, if necessary, discuss alternative medications that are covered by your insurance.
Do you have a program to help patients with medication costs?
If you qualify for the sliding scale, you may be eligible for lower-cost medications through our 340B program. Make sure to present your slide card at the pharmacy. It is important to note that this discount only applies to prescriptions written by CHEMED doctors. Contact our financial department for assistance 732-364-6666 ext 9023
Do you accept manufacturer coupons?
Yes. please present the coupon information to the pharmacy staff.
Do you offer text messaging for updates?
Yes, you can text us at 732-534-8559 for quick questions or refill requests.
How do I transfer my prescriptions to the CHEMED Pharmacy?
We can handle the transfer for you. Provide us with your previous pharmacy information and the prescriptions you would like to transfer
Do you have bilingual staff?
Yes, we have multilingual staff to assist you. If you need language support, let us know.
Is there someone I can contact if I have questions about my medication after I leave?
Our pharmacists are available by phone to answer questions about dosage, side effects, and drug interactions. Don’t hesitate to reach out! 732-534-8559.
If I have never been seen at CHEMED, but the provider listed on my insurance card is a CHEMED provider, can I get a referral without being seen?
No. you are only considered a patient in our office if you see our providers here.
If my insurance requires a referral and I have not seen any medical provider in CHEMED within a year, can I come to Fast track to get a referral?
Referrals should come from your primary care doctor to ensure proper follow-up and continuity of care. In urgent situations, Fast Track may provide a one-time referral to a specialist. However, you will need to see your PCP afterward to coordinate ongoing care.
If I have been seen at CHEMED Internal Medicine within the year, but I have not been seen for this specific issue, can I still get a referral?
If you have been seen at Internal Medicine within the year we can give you a referral for acute issues. For anything bigger, you must schedule an appointment with your provider to discuss if a referral is necessary. Once we have a referral on file, We can help you get scheduled for an appointment.
If I have been seen ONLY at CHEMED SPECIALTY departments, can I get a referral for another issue?
No. The patient must establish care with a PCP in Internal Medicine or Pediatrics for us to issue a referral for anything other than the Specialty Care area in which the patient was seen.
Where is the Podiatry department in CHEMED Madison located?
Our podiatry department is located in the pediatric department. When you walk down the hallway it will be on your left side.
What Specialty services do you offer?
Madison Location:
Cardiology
Dermatology
Endocrinology
Nutrition
Podiatry
Gastroenterology
Pediatric Endocrinology
Pediatric Gastroenterology
Pediatric Neurology
Pediatric Nephrology
Pediatric Urology
Pediatric Rheumatology
River Location:
Cardiology
Dermatology
Gastroenterology
Jackson Location:
Dermatology
Gastroenterology
How can I schedule a vaccine appointment for my child?
As long as your child is up to date on their well visits, we can schedule their vaccinations. If you're unsure if they are up to date, please contact our office at 732-364-6666 ext. 8011 for assistance.
Can my child receive vaccines at CHEMED if they are not a CHEMED primary care patient?
No. Our vaccines are reserved for CHEMED patients.
Can I get a TDAP or PPD shot done at CHEMED?
Our Women's Health department offers the TDAP vaccine to all new and existing patients during pregnancy. We also host a walk-in TDAP clinic once a month.
If you are a CHEMED primary care patient and up to date on your well visits, you can call our office to schedule a vaccine visit for TDAP or PPD. However, if you need a PPD for work-related forms, you must schedule an appointment with a doctor to complete the required paperwork.
Do you offer Walk-ins for Vaccines?
We do not offer walk in for vaccines. Vaccine appointments must be scheduled in advance so we can ensure we have the vaccine in stock for you. Our vaccine schedule is open for CHEMED patients ONLY on Wednesday from 9am-1pm and Thursday from 1pm-4pm and 6pm-7pm.
